Help centre

The free tier resets on the calendar month, on the 1st. Paid tiers reset on the subscription anchor day, and annual plans still reset monthly. The account centre and the in-product usage card show the next reset date.

Sign in to the account centre and use the Subscription tab to upgrade or cancel. After cancellation the current period remains until it ends, then the account falls back to the free tier; cancellation does not trigger an automatic refund.

Open the Invoices tab in the account centre to view and download the PDF, or resend it to the billing email. Invoice names can be a company or an individual; tax ID and address are optional.

Start deletion from the Security tab in the account centre with an email verification code and the confirmation phrase. Once deletion completes, product data is removed; billing and tax records are retained for the statutory period. In AIChatFlow only the tenant owner can delete the whole tenant.

The service hard-stops at the period limit — no automatic charges and no balance billing. At 80% we notify you through a console banner and email. Wait for the next period reset or upgrade the tier.

Email support@alpheth.com with your account email, the time it happened and screenshots. We do not run a status page; incident notices go out by email and in-product banners. First reply within 24 hours on business days.