Channel access
Official APIs to all four channels; one bot covers them simultaneously.
- WhatsApp official Cloud API with subscribe verification and signature checks
- Telegram Bot API with two-way secret validation
- WeChat customer service (WeChat Work) with encrypted message pull
- LINE Messaging API with request-signature verification
Knowledge base
Turn documents into the ground truth behind every answer.
- Upload PDF / Word / Excel / Markdown and more — six formats
- Online editing, chunk management and instant retrieval testing
- Answers grounded in the knowledge base; out-of-scope set to hand off
Workflow templates
Never design a dialogue from scratch.
- Q&A, human handoff, booking and after-sales templates
- The booking template runs a multi-turn state machine with a cancel keyword
- Per-team cost switches for ASR and vision
Human handoff
AI and agents work as one team.
- Keyword and AI-intent triggers, silent takeover
- Owner / admin / operator roles
- Full conversation context in the console
Logs and statistics
Every sentence is accounted for.
- Full message logs, isolated per team
- Trend statistics and hit rates at a glance
- LLM usage metered through one gateway for clean attribution
Multilingual
Simplified, Traditional (Hong Kong) and English.
- Replies in the customer’s language — no per-channel setup
- Templates in all three languages
- Console UI in three languages