AI customer service · official channel APIs
AIChatFlow turns your knowledge base into an always-on support agent: official channel APIs, four ready-made workflows (Q&A, handoff, booking, after-sales), and a full audit trail of every reply.
Self-serve sign-up · configured in the browser · no code
WhatsApp Cloud API, the Telegram Bot API, WeChat Work customer service and LINE — every channel connects through its official interface. No reverse-engineered gateways, no accounts at risk.
Upload product docs, FAQs and policies. The AI answers only from that content, with retrieval testing built in — and anything it cannot answer goes to a human.
The AI handles routine questions; a keyword or the AI’s own judgement triggers handoff. Agents take over silently in the console and the bot steps back in on timeout.
Every message in and out is recorded: who replied what, when, and at what cost — visible on the statistics panel.
Sign up, create a team and invite colleagues as admins or operators.
Enter the official credentials for WhatsApp / Telegram / WeChat customer service — binding is the integration.
PDF, Word, Markdown and more — six formats, editable online with inspectable chunks.
Start from the Q&A, handoff, booking or after-sales template; adjust wording and switches to fit.
Upload documents and the AI answers from your material; anything out of scope goes to a human.
Four templates — Q&A, handoff, booking, after-sales. Adjust the wording and go live.
One click moves a conversation to an agent in the console, context intact.
Owner, admin and operator roles keep teamwork bounded.
Every message inspectable; trends and hit rates at a glance.
Simplified Chinese, Traditional (Hong Kong) and English — replying in the customer’s language.
Self-serve sign-up; start on the free tier.
Open console